About Us

About Us

Who's Who

Annie Sargood

Annie chose to end her career in Fashion, National Merchandising and Business Management to become the proud mother of three gorgeous children, Lachie, Jessie and Reggie. When it was time to return to work back in 1999, she was determined to find a good balance between motherhood and personal achievement, hence began THE AGENCY.

More about Annie

She is a passionate advocate for nannies, priding herself in ensuring fair and reasonable working conditions and pay rates! Encouraging professional development and continued learning for those who have been in the industry for a long while!

Annie knows well the anguish that comes with leaving loved ones for any time and regularly relies on the excellence of AGENCY Carers. She absolutely loves her job and gets much pleasure out of helping families with their home help needs.

Annie feels that her greatest skill, is gathering smart, intelligent, amazing people to work alongside, who assist her in achieving high levels of customer service, professionalism, automation and simplicity. She likes to sleep at night, assured of the fact that her team have delivered the most outstanding service and applicants possible.

Chris Sargood

Chris had a 30 year career in nursing specialising in paediatrics, gynaecology, midwifery, post-natal care, children’s allergies and aged care. She also joined forces with her husband to own and operate a number of retail businesses over a 15 year time span.

More about Chris

Chris patiently assists with out of hours emergencies and phone screens applicants prior to them attending face to face interviews at the office. Being a mother and grandmother herself, Chris truly appreciates the need for reliable and quality assistance in the home.

Ps. She is a King Charles Cavalier Spaniel Nut!!!!!

Larly

Title: Office Dog

Responsibilities:

  • Sniffing out the best candidates
  • Bringing a smile to everyone that comes into the office
  • Giving lots of cuddles

Qualifications / Skills:

  • Excellent Customer Service
  • Very good nose for quality!
  • Certificate IV Professional Office Dog

More about Larly

Larly lives with Annie and comes to work each day. She spends her day being patted by all the office staff and helps to sniff out the best Carers. People say that animals are a very good judge of character and having her here with us is a wonderful thing. She also entertains all the children who visit us here in the office, providing us with a moment of calm in amongst the crazy madness that can occur in an office environment.

Jen O

Title: Safety & Critical Support Officer
Started: March 2009

Responsibilities:

  • Supporting the Placement Department
  • Supporting the In Home Care Team
  • ACCS applications and paperwork
  • Home safety reporting
  • Risk management
  • Supporting, Mediating and providing advice to Carers & Clients

Qualifications / Skills:

  • Excellent Customer Service
  • Building Relationships with Client & Carers
  • Managing conflict
  • Negotiating Fair Work Conditions

More about Jen O

Jen’s fun and bubbly personality helps her build a great rapport with every person she speaks to. Jen has a beautiful family with her husband and two gorgeous daughters! She came to us with such rich expertise in Personal Relations and Advertising, her focus is well and truly on customer service.

Emma

Title: Admin Support & Annie’s PA
Started: December 2015

Responsibilities:

  • Admin support
  • Personal assistant to the Director
  • IT technical support
  • Human Resources support
  • Reception support

Qualifications / Skills:

  • Certificate III in Business
  • Certificate IV in Business Administration
  • Building Relationships with Clients & Carers
  • Superior Attention to Detail and Customer Service

More about Emma

Emma joined our team initially as our trainee receptionist, and is now whizzing all around the office, working in the HR and IHC departments, as well as supporting reception. Emma has completed her Certificate III in Business and Certificate IV in Business Administration whilst working here and is now studying Health Information Management at uni. Emma enjoys spending time with her friends and family and participating in volunteer work for her church.

Kerrie

Title: Bookkeeper
Started: August 2017

Responsibilities:

  • Bookkeeping
  • Payroll Accounts
  • Invoicing

Qualifications / Skills:

  • Experience in the Industry
  • Superior Organisation
  • Excellent Customer Service

More about Kerrie

Kerrie is our super bookkeeper. Her experience working in a variety of businesses brings a lot to our team! Kerrie has a beautiful family with her husband and three teenagers, 2 daughters and a son. In her spare time, Kerrie keeps busy with her Bookclub, Craft club, Sewing, Exercising outdoors and running in events. She also enjoys spending time with her family and friends, sharing great food and wine.

Abbey

Title: In Home Care Administration & Payroll/Bookkeeping Assistant
Started: April 2019

Responsibilities:

  • In Home Care administration
  • Timesheets for educators
  • Monthly invoicing
  • Supporting accounts
  • Social Media
  • Supporting all departments

Qualifications / Skills:

  • Certificate III in Business
  • Studying Certificate IV in Business Administration
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Abbey

Abbey joined our team after finishing Year 12 starting in our reception team and has now moved out to work with our In Home Care team, supporting our accounts team and continuing to support our new trainees! She is an amazing addition to our team and is a friendly face whenever you come into the office. Abbey loves spending time with her friends and family and playing netball on the weekends.

Rebekah

Title: Head of Human Resources and Recruitment Coordinator
Started: August 2019

Responsibilities:

  • Interviewing
  • Reference checking
  • Screening applicants
  • Advertising

Qualifications / Skills:

  • Diploma in Human Resources
  • Certificate IV in Visual Merchandising
  • Qualified Chef
  • Excellent Customer Service

More about Rebekah

Rebekah started her career off in the hospitality industry working as a qualified chef and in front of house, and then moved into retail working in visual merchandising. She has gained amazing skills from these fields that make her an amazing human resources consultant and we are very happy to have her on our team! Rebekah has a son and two dogs, and she enjoys travelling around the world and spending time with friends and family.

Christie

Title: Safety & Critical Support Officer
Started: April 2020

Responsibilities:

  • Supporting the Placement Department
  • Supporting the In Home Care Team
  • ACCS applications and paperwork
  • Home safety reporting
  • Risk management

Qualifications / Skills:

  • Certificate of Education Support/Integration Aide
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Christie

Christie has recently returned to MLNA to support the placement and IHC teams. Christie is currently studying Psychology and is an amazing addition to the office.

Shanae

Title: Recruitment & Placement Consultant
Started: October 2020

Responsibilities:

  • Interviewing
  • Screening applicants
  • Client enquiries
  • Maintaining paperwork
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers & Clients

Qualifications / Skills:

  • Certificate II in Business
  • Studying Certificate III in Business
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Shanae

Shanae joined our agency after completing year 12 as one of our receptionists and is now smashing it in the human resources department! Shanae is bubbly and loves to have a chat and meet new people. She looking is forward to expanding her knowledge in the business and being able to learn a variety of aspects. In her spare time she likes to play netball, keep fit and spend time with her friends.

Nicole

Title: Receptionist & Cleaning Consultant
Started: June 2021

Responsibilities:

  • Greeting all applicants
  • First point of contact
  • Filling casual bookings
  • Client enquiries
  • Client registrations
  • Matching Cleaners to Client Profiles
  • Supporting the HR team

Qualifications / Skills:

  • Studying Certificate III in Business
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Nicole

Nicole joined our team as a trainee receptionist and quickly started running round the office helping in all departments! Now managing the clearning department and assisting in HR, Nicole is definitely an all-rounder. She loves spending time with her boyfriend and friends and enjoys living life to the fullest!

Mandy

Title: Office Coordinator & In Home Care Consultant
Started: August 2021

Responsibilities:

  • Office Administration
  • Liaising with clients
  • In Home Care Enquiries
  • Promotion of In Home Care
  • Educator matching
  • Complaints management
  • Mentoring the younger team members

Qualifications / Skills:

  • Certificate IV in Business Administration
  • Extensive experience in office administration and management
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Mandy

We are very pleased to have Mandy join our team as she brings lots of experience with previous work in marketing, managing, procurement and quality assurance.
Mandy is a devoted mum to her fur babies, two Siamese cats, and is a St Kilda Football Club fan. In her spare time, Mandy loves to travel and is counting down the days until she can go on her next adventure.

Catherine

Title: Recruitment & Placement Consultant
Started: August 2021

Responsibilities:

  • In Home Care Administration
  • Liaising with clients
  • In Home Care Enquiries
  • Client Registrations
  • Educator matching

Qualifications / Skills:

  • Bachelor of Applied Science
  • Certificate in Health and Nutrition
  • Certificate in Child Psychology
  • Currently studying a Master in Public Health
  • Experience in office admin
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Catherine

Catherine is a fantastic addition to our office family! She has extensive office administration and banking experience as well as (local, national and overseas) nanny experience! In her free time, she love to spend time with her two children, cook and travel (when permitted!).

Frankie

Title: Receptionist
Started: October 2021

Responsibilities:

  • Greeting all applicants
  • First point of contact
  • Filling casual bookings
  • Supporting all departments

Qualifications / Skills:

  • Studying Certificate III in Business
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Frankie

Frankie started working on reception straight out of Year 12 and is already an integral member of our team with her lovely personality and great phone manner. She is looking forward to growing her business skills as she works and studies her Certificate III in Business. In her spare time, Frankie enjoys playing the piano and volunteering at her church.

Kellie

Title: Recruitment & Placement Consultant
Started: October 2021

Responsibilities:

  • Client Enquiries
  • Client Registrations
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers & Clients

Qualifications / Skills:

  • Experience in office administration
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Kellie

Kellie is new to the team and has been a swim teacher and coordinator in the past. She has lots of experience in administration and we are excited to have her join our work family! Kellie is a mum of three and loves cooking, reading and going for long walks.

Theresa

Title: Recruitment & Placement Consultant
Started: October 2021

Responsibilities:

  • Client Enquiries
  • Client Registrations
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers & Clients
  • Social Media

Qualifications / Skills:

  • Bachelor of Accounting
  • Diploma in Financial Services
  • Security license for risk assessments
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Theresa

Theresa brings heaps of experience in liaising with clients to our team. She has previously worked as a consultant for Defense Health and as an account manager. She knows how to do a bit of everything so is an invaluable addition to our team! Theresa is excited to get back to exploring our beautiful city of Melbourne. In her spare time, she enjoys spending time with her daughter and a new lockdown hobby of paint by numbers.

Liz

Title: In Home Care Administration
Started: August 2021

Liz recently joined our team to be our timesheet coordinator extraordinaire! Between other admin roles, she helps us out on the weekends with our In Home Care administration. Liz loves cooking and keeps our office supplied with lots of yummy baked goods!

Jenny P

Title: Database Consultant
Started: March 2008

Responsibilities:

  • Making changes to our Access Database
  • Working closely with MLNA Website Designer

Qualifications / Skills:

  • Microsoft Office Specialist Certification
  • 20 years industry experience

More about Jenny P

Jenny lives with her partner of 20 years, and is eagerly awaiting her daughter’s return from overseas! We love having Jenny in to help us, as it helps mix up the office dynamics! Though we don’t see her every day, she is still well and truly part of the team!

http://www.jennypeelconsulting.com.au/about-jenny-peel.htm