About Us

About Us

Who's Who

Annie Sargood

Annie chose to end her career in Fashion, National Merchandising and Business Management to become the proud mother of three gorgeous children, Lachie, Jessie and Reggie. When it was time to return to work back in 1999, she was determined to find a good balance between motherhood and personal achievement, hence began THE AGENCY.

More about Annie

She is a passionate advocate for nannies, priding herself in ensuring fair and reasonable working conditions and pay rates! Encouraging professional development and continued learning for those who have been in the industry for a long while!

Annie knows well the anguish that comes with leaving loved ones for any time and regularly relies on the excellence of AGENCY Carers. She absolutely loves her job and gets much pleasure out of helping families with their home help needs.

Annie feels that her greatest skill, is gathering smart, intelligent, amazing people to work alongside, who assist her in achieving high levels of customer service, professionalism, automation and simplicity. She likes to sleep at night, assured of the fact that her team have delivered the most outstanding service and applicants possible.

Chris Sargood

Chris had a 30 year career in nursing specialising in paediatrics, gynaecology, midwifery, post-natal care, children’s allergies and aged care. She also joined forces with her husband to own and operate a number of retail businesses over a 15 year time span.

More about Chris

Chris patiently assists with out of hours emergencies and phone screens applicants prior to them attending face to face interviews at the office. Being a mother and grandmother herself, Chris truly appreciates the need for reliable and quality assistance in the home.

Ps. She is a King Charles Cavalier Spaniel Nut!!!!!

Larly

Title: Office Dog

Responsibilities:

  • Sniffing out the best candidates
  • Bringing a smile to everyone that comes into the office
  • Giving lots of cuddles

Qualifications / Skills:

  • Excellent Customer Service
  • Very good nose for quality!
  • Certificate IV Professional Office Dog

More about Larly

Larly lives with Annie and comes to work each day. She spends her day being patted by all the office staff and helps to sniff out the best Carers. People say that animals are a very good judge of character and having her here with us is a wonderful thing. She also entertains all the children who visit us here in the office, providing us with a moment of calm in amongst the crazy madness that can occur in an office environment.

Jen O

Title: Placement Team
Started: March 2009

Responsibilities:

  • Client Enquiries
  • Client Registrations
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers & Clients

Qualifications / Skills:

  • Excellent Customer Service
  • Building Relationships with Client & Carers
  • Managing conflict
  • Negotiating Fair Work Conditions

More about Jen O

Jen’s fun and bubbly personality helps her build a great rapport with every person she speaks to. Jen has a beautiful family with her husband and two gorgeous daughters! She came to us with such rich expertise in Personal Relations and Advertising, her focus is well and truly on customer service.

Lou

Title: Placement Consultant/NDIS
Started: October 2020

Responsibilities:

  • Client Enquiries
  • Client Registrations
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers & Clients
  • Liaising with Educators and families from the In Home Care Program

Qualifications / Skills:

  • Excellent Customer Service
  • Qualified hairdresser
  • Certificate in Marketing and Sales
  • Certificate in Export/Import Documentation
  • Building Relationships with Client & Carers
  • Managing Conflict

More about Lou

Lou is our newest member to the team. She is a hairdresser by trade and also owned her own retail business. She has a background in NDIS working in admin which will be a real asset to the agency. Lou is a big people person and loves being able to help other people. She also has 2 children and 2 adorable dogs that she loves to spend time with.

Emma

Title: In Home Care Consultant & Annie’s PA
Started: December 2015

Responsibilities:

  • In Home Care administration
  • Personal assistant to the Director
  • IT technical support
  • Human Resources support
  • Reception support

Qualifications / Skills:

  • Certificate III in Business
  • Certificate IV in Business Administration
  • Building Relationships with Clients & Carers
  • Superior Attention to Detail and Customer Service

More about Emma

Emma joined our team initially as our trainee receptionist, and is now whizzing all around the office, working in the HR and IHC departments, as well as supporting reception. Emma has completed her Certificate III in Business and Certificate IV in Business Administration whilst working here and is now studying Health Information Management at uni. Emma enjoys spending time with her friends and family and participating in volunteer work for her church.

Kerrie

Title: Bookkeeper
Started: August 2017

Responsibilities:

  • Bookkeeping
  • Payroll Accounts
  • Invoicing

Qualifications / Skills:

  • Experience in the Industry
  • Superior Organisation
  • Excellent Customer Service

More about Kerrie

Kerrie is our super bookkeeper. Her experience working in a variety of businesses brings a lot to our team! Kerrie has a beautiful family with her husband and three teenagers, 2 daughters and a son. In her spare time, Kerrie keeps busy with her Bookclub, Craft club, Sewing, Exercising outdoors and running in events. She also enjoys spending time with her family and friends, sharing great food and wine.

Isla

Title: Reception
Started: September 2020

Responsibilities:

  • First point of contact
  • Greeting nannies
  • Advertising
  • Supporting In Home Care

Qualifications / Skills:

  • Studying certificate III in Business
  • Certificate II Salon Assistant
  • AUSTswim License
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Isla

Isla has just recently joined our team in reception. She has really enjoyed stepping outside of her comfort zone and being able to learn all aspects of the business. She is looking forward to studying her Certificate III in Business as well as being involved with the In Home Care team. Outside of the office, Isla enjoys swim teaching, playing with her dog and hanging out with her family and friends.

Shanae

Title: Reception
Started: October 2020

Responsibilities:

  • First point of contact
  • Greeting nannies
  • Following up paperwork
  • Supporting Human Resources

Qualifications / Skills:

  • Studying certificate III in Business
  • Certificate II Business
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Shanae

Shanae has joined our agency after completing year 12 last year and will be working alongside Isla to complete our reception team. Shanae is bubbly and loves to have a chat and meet new people. She looking is forward to expanding her knowledge in the business and being able to learn a variety of aspects. In her spare time she likes to play netball, keep fit and spend time with her friends.

Abbey

Title: In Home Care & Reception Support
Started: April 2019

Responsibilities:

  • In Home Care administration
  • Timesheets for educators
  • Monthly invoicing
  • Supporting accounts
  • Social Media
  • Supporting all departments

Qualifications / Skills:

  • Certificate III in Business
  • Studying Certificate IV in Business Administration
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Abbey

Abbey joined our team after finishing Year 12 starting in our reception team and has now moved out to work with our In Home Care team, supporting our accounts team and continuing to support our new trainees! She is an amazing addition to our team and is a friendly face whenever you come into the office. Abbey loves spending time with her friends and family and playing netball on the weekends.

Jordyn

Title: Human Resource Consultant & Cleaning Department
Started: July 2019

Responsibilities:

  • Interviewing
  • Screening applicants
  • Client enquiries
  • Reception support
  • Maintaining paperwork

Qualifications / Skills:

  • Certificate III in Business
  • Studying Certificate IV in Leadership and Management
  • Responsible Service of Alcohol
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Jordyn

Jordyn has recently moved out of reception in to a new role supporting Human Resources and Cleaning Department. She is exited to continue to learn more about all aspects of business whilst now studying her Certificate IV in Leadership and Management after completing her Certificate III in Business. Jordyn enjoys keeping fit, socialising, going on adventures and going out with her friends.

Rebekah

Title: Head of Human Resources and Recruitment Coordinator
Started: August 2019

Responsibilities:

  • Interviewing
  • Reference checking
  • Screening applicants
  • Advertising

Qualifications / Skills:

  • Diploma in Human Resources
  • Certificate IV in Visual Merchandising
  • Qualified Chef
  • Excellent Customer Service

More about Rebekah

Rebekah started her career off in the hospitality industry working as a qualified chef and in front of house, and then moved into retail working in visual merchandising. She has gained amazing skills from these fields that make her an amazing human resources consultant and we are very happy to have her on our team! Rebekah has a son and two dogs, and she enjoys travelling around the world and spending time with friends and family.

Maddy

Title: In Home Care Co-ordinator
Started: August 2019

Responsibilities:

  • Administration
  • Liaising with clients
  • In Home Care Enquiries
  • Promotion of In Home Care
  • Educator matching
  • Complaints management
  • Home safety reporting

Qualifications / Skills:

  • Certificate III in Business Administration
  • Studying Diploma in Human Resources Management
  • Shift Management Excellence Training
  • Certificate III in Retail Operations
  • Managing Conflict
  • Partial Bachelor of Counselling
  • Excellent Customer Service

More about Maddy

Maddy loves food and cooking, and has a passion for trying new restaurants each week. She is an avid weekend social netballer (luckily no ankle injuries so far!) and loves snuggling with dogs and cats. She genuinely enjoys helping people out, advising and sporting them, which makes her the perfect addition to our team! Maddy loves being part of a close knit team and is keen to involve herself in all aspects of business.

Simone

Title: Casual Human Resource Consultant
Started: 2020

Responsibilities:

  • Screening applicants
  • Interviewing
  • Reference checking
  • Supporting Human Resource Team

Qualifications / Skills:

  • Excellent customer service
  • Building relationships with carers

More about Simone

Simone has recently returned to MLNA to support the HR team. Simone previously worked with MLNA for around 3 years in all areas of the business but specifically recruitment and HR.

Christie

Title: Casual Human Resource Consultant
Started: 2020

Responsibilities:

  • Screening applicants
  • Interviewing
  • Reference checking
  • Supporting Human Resource Team

Qualifications / Skills:

  • Excellent customer service
  • Building relationships with carers

More about Christie

Christie has recently returned to MLNA to support the HR team. Christie previously worked with MLNA for around 3 years in all areas of the business but specifically cleaning department and nanny department.

Jenny P

Title: Database Consultant
Started: March 2008

Responsibilities:

  • Making changes to our Access Database
  • Working closely with MLNA Website Designer

Qualifications / Skills:

  • Microsoft Office Specialist Certification
  • 20 years industry experience

More about Jenny P

Jenny lives with her partner of 20 years, and is eagerly awaiting her daughter’s return from overseas! We love having Jenny in to help us, as it helps mix up the office dynamics! Though we don’t see her every day, she is still well and truly part of the team!

http://www.jennypeelconsulting.com.au/about-jenny-peel.htm