About Us

About Us

Who's Who

Annie Sargood

Annie chose to end her career in Fashion, National Merchandising and Business Management to become the proud mother of three gorgeous children, Lachie, Jessie and Reggie. When it was time to return to work back in 1999, she was determined to find a good balance between motherhood and personal achievement, hence began THE AGENCY.

More about Annie

She is a passionate advocate for nannies, priding herself in ensuring fair and reasonable working conditions and pay rates! Encouraging professional development and continued learning for those who have been in the industry for a long while!

Annie knows well the anguish that comes with leaving loved ones for any time and regularly relies on the excellence of AGENCY Carers. She absolutely loves her job and gets much pleasure out of helping families with their home help needs.

Annie feels that her greatest skill, is gathering smart, intelligent, amazing people to work alongside, who assist her in achieving high levels of customer service, professionalism, automation and simplicity. She likes to sleep at night, assured of the fact that her team have delivered the most outstanding service and applicants possible.

Chris Sargood

Chris had a 30 year career in nursing specialising in paediatrics, gynaecology, midwifery, post-natal care, children’s allergies and aged care. She also joined forces with her husband to own and operate a number of retail businesses over a 15 year time span.

More about Chris

Chris patiently assists with out of hours emergencies and phone screens applicants prior to them attending face to face interviews at the office. Being a mother and grandmother herself, Chris truly appreciates the need for reliable and quality assistance in the home.

Ps. She is a King Charles Cavalier Spaniel Nut!!!!!

Larly

Title: Office Dog

Responsibilities:

  • Sniffing out the best candidates
  • Bringing a smile to everyone that comes into the office
  • Giving lots of cuddles

Qualifications / Skills:

  • Excellent Customer Service
  • Very good nose for quality!
  • Certificate IV Professional Office Dog

More about Larly

Larly lives with Annie and comes to work each day. She spends her day being patted by all the office staff and helps to sniff out the best Carers. People say that animals are a very good judge of character and having her here with us is a wonderful thing. She also entertains all the children who visit us here in the office, providing us with a moment of calm in amongst the crazy madness that can occur in an office environment.

Jen O

Title: Nanny Consultant
Started: March 2009

Responsibilities:

  • Client Enquiries
  • Client Registrations
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers & Clients

Qualifications / Skills:

  • Excellent Customer Service
  • Building Relationships with Client & Carers
  • Managing conflict
  • Negotiating Fair Work Conditions

More about Jen O

Jen’s fun and bubbly personality helps her build a great rapport with every person she speaks to. Jen has a beautiful family with her husband and two gorgeous daughters! She came to us with such rich expertise in Personal Relations and Advertising, her focus is well and truly on customer service.

Jen W

Title: Nanny Consultant/In Home Care Educator Consultant
Started: March 2011

Responsibilities:

  • Client Enquiries
  • Client Registrations
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers & Clients
  • Liaising with Educators and families from the In Home Care Program

Qualifications / Skills:

  • Certificate III in Business
  • Studying Certificate IV in Business Administration
  • Building Relationships with Client & Carers
  • Superior Attention to Detail and Customer Service

More about Jen W

Jen is happily married with three gorgeous children; working in the busy Nanny department has nothing on the busy environment she manages at home! Her previous experience working with Channel 10 and Foxtel has brought a great deal of knowledge to our team, which we really appreciate!

Emma

Title: In Home Care Consultant & Annie’s PA
Started: December 2015

Responsibilities:

  • In Home Care administration
  • Personal assistant to the Director
  • IT technical support
  • Human Resources support
  • Reception support

Qualifications / Skills:

  • Certificate III in Business
  • Studying Certificate IV in Business Administration
  • Building Relationships with Client & Carers
  • Superior Attention to Detail and Customer Service

More about Emma

Emma joined our team initially as our trainee receptionist, and is now whizzing all around the office, working in the HR and IHC departments, as well as supporting reception. Emma has completed her Certificate III in Business whilst working here and has now started her Certificate IV in Business Administration. Emma enjoys spending time with her friends and family and participating in volunteer work for her church.

Taylah

Title: Receptionist
Started: January 2018

Responsibilities:

  • Greeting all applicants
  • First point of contact
  • Filling casual bookings
  • Supporting all departments

Qualifications / Skills:

  • Certificate III in Business

More about Taylah

Taylah’s interpersonal skills have been great for our organisation since she started a year ago. Taylah is your first point of call for all casual bookings, she is an amazing support to all our departments. In her spare time Taylah loves to keep fit and active.

Simone

Title: Head of Human Resources and Recruitment Coordinator
Started: June 2016

Responsibilities:

  • Interviewing
  • Reference checking
  • Screening applicants
  • Advertising
  • Nanny Department Support

Qualifications / Skills:

  • Graduate Diploma in Human Resources
  • Excellent Customer Service
  • Bachelor of Arts

More about Simone

Simone has 5 years previous experience in the Recruitment Industry. Simone comes from a close knit family, has 6 brothers and sisters, 16 nieces and nephews and 13 great nieces and nephews (WOW). She has two beautiful daughters in their early teens. Simone enjoys cooking, eating and keeping active.

Sarah

Title: In Home Care Consultant and Social media co-ordinator
Started: November 2018

Responsibilities:

  • In Home Care enquiries and registrations
  • Maintaining all carers certifications
  • HR support
  • Social media

Qualifications / Skills:

  • Diploma of Interior Design
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Sarah

Sarah joined our team late last year after many years in retail management she is loving the change.  When Sarah isn’t busy signing up new educators and carers she is managing the soccer team and exploring the wide world of interiors. Sarah has 3 young children and a dog named Jet..

Christie

Title: Nanny and Cleaning Consultant
Started: August 2017

Responsibilities:

  • Client Enquiries
  • Client Registrations
  • Matching Carers to Client Profiles
  • Matching Cleaners to Client profiles
  • Supporting, Mediating and providing advice to Carers & Clients

Qualifications / Skills:

  • Certificate of Education Support/Integration Aide
  • Excellent Customer Service
  • Building Relationships with Client & Carers
  • Managing conflict
  • Negotiating fair work conditions

More about Christie

Being a mum of two teenagers, Christie understands that every day is a constant learning curve that involves, love, patience, understanding, decision making, responsibility, trust and many challenges. She genuinely enjoys helping people, whether at work, home, or family and friends. Christie comes from a very long customer service background in retail and has exceptional customer service skills.

Kerrie

Title: Bookkeeper
Started: August 2017

Responsibilities:

  • Bookkeeping
  • Payroll Accounts
  • Invoicing

Qualifications / Skills:

  • Experience in the Industry
  • Superior Organisation
  • Excellent Customer Service

More about Kerrie

Kerrie is our super bookkeeper. Her experience working in a variety of businesses brings a lot to our team! Kerrie has a beautiful family with her husband and three teenagers, 2 daughters and a son. In her spare time, Kerrie keeps busy with her Bookclub, Craft club, Sewing, Exercising outdoors and running in events. She also enjoys spending time with her family and friends, sharing great food and wine.

Meg

Title: Receptionist
Started: January 2018

Responsibilities:

  • Greeting all applicants
  • First point of contact
  • Filling casual bookings
  • Supporting all departments

Qualifications / Skills:

  • Studying Certificate III in Business
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Meg

Meg loves meeting new people and has a natural ability to start a conversation. She is now busy learning all aspects of the business and is a fantastic support to all our departments! Meg is currently keeping herself busy with planning her overseas trip for later on this year!

Jenny P

Title: Database Consultant
Started: March 2008

Responsibilities:

  • Making changes to our Access Database
  • Working closely with MLNA Website Designer

Qualifications / Skills:

  • Microsoft Office Specialist Certification
  • 20 years industry experience

More about Jenny P

Jenny lives with her partner of 20 years, and is eagerly awaiting her daughter’s return from overseas! We love having Jenny in to help us, as it helps mix up the office dynamics! Though we don’t see her every day, she is still well and truly part of the team!

http://www.jennypeelconsulting.com.au/about-jenny-peel.htm