Nanny News Online - Agency Spotlight: MLNA - 29th September 2015

Melbourne?s Leading Nanny Agency started in Annie Sargoods (Agency Owner) Mothers Front Lounge Room in 1999. It was originally named Armadale Sitters but when the business expanded and became highly regarded they changed the name. It was so successful that they had to shift into a funky little office in Armadale. Later on they moved into a large office in Brighton East, where they remain. Never in Annie?s wildest dreams did she think she would create such an amazing award winning business or have her mum as a business partner.

They have 13 amazing women running their office, all whom take their jobs very seriously and adore forging long lasting relationships with both their Clients and their Carers alike. They provide wonderful service and support, holding professional development and industry standards in high regard. Servicing Victoria Wide, Metro, Rural and Remote areas.

Melbourne?s Leading Nanny Agency started in Annie Sargoods (Agency Owner) Mothers Front Lounge Room in 1999. It was oringally named Armadale Sitters but when the business expanded and became highly regarded they changed the name. It was so successful that they had to shift into a funky little office in Armadale. Later on they moved into a large office in Brighton East, where they remain. Never in Annie?s wildest dreams did she think she would create such an amazing award winning business or have her mum as a business partner.

They have 13 amazing women running their office, all whom take their jobs very seriously and adore forging long lasting relationships with both their Clients and their Carers alike. They provide wonderful service and support, holding professional development and industry standards in high regard. Servicing Victoria Wide, Metro, Rural and Remote areas.
What are the duties and responsibilities of being an agency owner?Integrity, transparency, support, guidance and awareness. Being a business owner is one of the more complicated roles in life, lending your hand to so many differing skills is quite hard. I spend many sleepless nights thinking about how we can improve our performance and make sure that BOTH our Clients AND our Nannies are happy. Happy families and happy nannies = success. Given that the nanny industry isn’t governed by any particular set of standards or expectations, we are heavily self regulated, setting a high standard and constantly modifying our focus is essential to being a leader in the industry.

Gathering amazingly passionate staff around me to help fulfil our customers needs, has definaetly been one of our proudest achievements. Without amazing people to help deliver your vision, you have nothing. Without our amazing Office Staff and incredible Carers we are nothing.What is the most satisfying part of running an agency?We looovvveee ALL of it, it is the most satisfying job that you could ever do. We help families find their fairy godmothers and help nannies find a loving family to spend their days with. What could be more satisfying than making people happy and helping them with the day to day challenges that can also arise when working in such intimate circumstances.It must be great to know you run an award winning business.Yes it really is. We have also been nominated and won several titles in the Stonnington Business of the year awards, a few years running. Each of those nominations came from our clients and we were extraordinarily proud. I have been personally nominated for the Telstra business woman of the year award, I was totally shocked and honoured all at the same time. I didn’t end up winning, but it was terribly flattering all the same.How is Melbourne’s Leading Agency different from its competitors?Mnnnnnn, well we all have our special features and benefits. I would probably say, the level of care and support that we offer is second to none. And that our screening process is such that only the fabulous nannies can scrape through. We keep our standards high and constantly remind ourselves that we are dealing with people who have feelings and lives, not just profiles and positions. We pride ourselves in providing service that we would be happy for our family to receive.

Can you tell us your trade secret on how you source the best nannies in Melbourne?Now that’s a bit cheeky, it wouldn’t be smart of me to give away my trade secrets hey? Honestly though, word of mouth is probably our most powerful promotional to