Services offered by Australia’s Leading Nanny Agency Group

At Australia’s Leading Nanny Agency Group, we pride ourselves in providing the perfect fit for your requirements. Below we have a list of the types of services we provide, and some of the expectations you can have of our Carers and Cleaners.

We provide:

  • Nannies
  • Nanny Share
  • Live in or Live out Nannies
  • Mothercraft Nurses
  • Night Nannies
  • Find a Babysitter
  • Before & After School Carers
  • Mothers Helpers
  • Elderly / Personal Carers
  • Cleaners
  • Housekeepers
  • Party Help
  • House Minding
  • Pet Care

Childcare Services

Related responsibilities may include, but not limited to

  • Sole care or Shared care
  • Educational play
  • Child development
  • Family Health and Wellbeing
  • Homework/readers
  • Driving to school & extracurricular activities
  • Park Play, swimming, educational activities, outings
  • Tidy kitchen, dishwasher
  • Tidy family and living areas
  • Vacuum and Mop of crawl / play areas
  • Taking bins out
  • Dietary Planning
  • Cooking for children and/or family
  • Preparing and serving snacks for children
  • Changing nappies, emptying nappy bins
  • Breast feeding consultancy
  • Bottle sterilization and management
  • Sleep settling techniques
  • Run errands, light shopping
  • Monitoring eating, sleeping and behavioral patterns
  • Routine implementation
  • Washing and changing of childrens bed linen and towels
  • Preparing, cooking and serving meals for children and/or family
  • Entertain children
  • Overnight stays
  • House-sitting
  • Feeding, cleaning, walking family pets
  • Maintenance of a communications diary noting:
    • Toileting patterns
    • Easting and Feeding Patterns
    • Developmental milestones
    • Behavior patterns
    • Activities undertaken

Household Services

Related responsibilities may include, but not limited to

  • General tidying
  • Dusting
  • Vacuuming
  • Mopping
  • They can move light furniture and roll up rugs
  • For heavy items you will need to arrange assistance.
  • Full Clean of the toilets, baths, showers, mirrors, sinks and bench tops.
  • Full clean of kitchen, laundry
  • Cleaning of the stove, oven, microwave, sinks, bench tops
  • Unload and load the dishwasher and put items away.
  • Wipe out the fridge, straighten linen cupboards and other storage spaces monthly if you wish.
  • Strip and change bed linen and put it on for a wash.
  • Empty rubbish bins, replace liners
  • Sweep porches.
  • Manage the laundry
    • bring washing in from the line
    • iron
    • fold
    • put away in the wardrobes
    • linen cupboards.
  • Dust light fittings and cobwebs if they can reach them with a tall duster
  • For window cleaning and high dusting on ladders you will need to approach a commercial cleaning company
  • Cleaners should put away all of the cleaning products and tools used, leaving a note about refills required.
  • Pay bills
  • Run errands, shopping
  • Cooking, dietary planning
  • Feeding, cleaning, walking family pets

Aged / Personal Care Services

Related responsibilities may include, but not limited to

  • Companionship
  • Basic tidying and assessment of additional needs
  • Hygiene and personal care management
  • Showering, wound care
  • Household management
  • Laundry Management
  • Errand running
  • Dietary planning, cooking
  • Transportation to appointments
  • Medication management
  • Communications with family and health care professionals


What’s the difference between an Au Pair and a nanny?

Au Pair’s are usually unskilled workers choosing to stay with a family for a cultural exchange / childcare work experience for one year. Offering help with basic domestic duties, laundry, living area cleanliness, basic child care assistance, usually working alongside the parents in a shared care arrangement. Au Pairs live in and receive a minimal wage in exchange for basic household and child care assistance.

What household tasks can I ask my nanny to do?

Typically nannies are responsible for child related housekeeping duties. Keeping the child’s bedroom, closets and playroom clean and straightening and cleaning up the daily messes that come with Nannies can help with kitchen cleanliness, emptying the dishwasher, wiping down the highchair, countertops, sink and emptying the bins. Nannies are not cleaners – however some nannies are happy to assist families with additional household task whilst children are sleeping, this would include family laundry, shopping, cooking, vacuuming and mopping of crawl play areas. It is not unusual for a nanny to assist with the care of the families animals, however it is essential that you reach agreement with your nanny prior to commencement of a role to avoid any miscommunication or disappointment.

What is Nanny Share?

It is when 2 families reach agreement on their needs and share the cost of a nanny. The families will need to select a boss family, and work out what percentage of the hourly rate they will each pay. It is usual for the care to take place at only one of the families homes. There will need to be extra cots, highchairs, double pram and extra car seats. The families would need to reach agreement upon disciplinary techniques, sleeping schedules, what shared activities the children would be involved in, and discuss conflict resolution options for each of the challenges that may occur whilst two families share the same nanny! Our friendly office staff can assist you with the provision of discussion planners.

Where do you get your nannies from and who are they?

Our nannies are typically Australian residents aged between 18 and 75 who are situated ALL OVER AUSTRALIA. They vary in levels of experience and education. We strive to match you with a nanny, firstly from a geographical perspective, appropriate level of experience, personality type, relevant skill set and much much more. However it is usually the warm fuzzy feeling that you get in the pit of your belly, when you meet the right nanny that defines a good match! We have a very strict and rigorous interview and selection process, all references have been thoroughly checked, the carers have attended inductions and been assessed using a behavioural interviewing technique, we collect both written and verbal evidence and documentation that supports their suitability care with children. We regularly update our nannies profiles to ensure that we include feedback from our current clients when assessing their continued suitability. We like to sleep at night and strive to provide carers that meet all of your in home care requirements. Just take a look at our testimonials section to see messages from many happy families and carers that have used our services.

How much does it cost, how do I pay them?

See fee and pricing table for casual positions, permanent positions usually attract rates in excess of the base casual rates and may require payment of Superannuation, work cover, sick and holiday entitlements. Carers can provide a Tax Invoice at the end of each shift or week for payment in the form of direct deposit, Cash or Cheque. Carers are authorised to collect the daily agency on our behalf and pass on to us at the end of each month, this helps take the pressure off busy parents, making for a smooth and simple administrative process.

What qualifications do the nannies have?

Nannies have varying combinations of both qualifications and experience, or just qualifications or just experience. We assess our representatives as a whole, looking at their prior learning, experience, proven skills and attributes. Paperwork aside, we find that choosing the right nanny for your family is such a leap of faith that you will need to trust your parental gut instinct and go with the candidate who is the right emotional choice for your family. Personality is the key criteria when choosing the perfect match. Find below a basic list of the more common qualifications that some of our nannies hold.

  • Certificate III of Children’s Services (Level Educator)
  • Certificate of Community Services
  • Children’s Therapist (Occupational, Speech Pathology, Psychology)
  • Diploma of Early Childhood (Level Educator)
  • Early Childhood Educator
  • Food Handling Certificate
  • Midwife/Mothercraft Nurse
  • Medical Degree
  • Nanny Certificate II
  • Primary Teaching Degree
  • Qualified Nurse
  • Qualified OSHC Educator
  • Teachers Aid Degree

Is my family eligible for Registered Care?

YES if your family meets the below Criteria

  • You or your partner (if you have one) meet residency requirements (or have an exemption).
  • Children under the age of 7 must meet the Australian Government’s immunisation requirements or have an exemption*.
  • You or your partner (if you have one) must have paid your child care costs.
  • You (and your partner, if you have one) must pass the work, training, study test, or have an exemption. For registered child care, you only have to participate in work related commitments at some time during a week or have an exemption. No minimum number of hours is required.

What is Registered Care?

Registered child care is child care provided by grandparents or other relatives, friends or nannies who are registered with the Department of Human Services as registered care providers.

How does a carer become a registered care provider?

  • apply to the Department of Human Services
  • meet the minimum age requirement of 18
  • be a Nanny, Child carer, Home based helper
  • have a tax file number
  • meet and maintain any relevant state or territory licensing requirements and restrictions as a registered child carer

What at the registered care rates?

The current registered care rate for a non-school aged child in up to 50 hours of care per week is $0.684 per hour, or $34.20 per child per week. Payment rates for school aged children are 85% of the non-school aged rate.

Is my family eligible for Approved in home care rebate?

YES if your family meets the below Criteria

  • You or your partner (if you have one) meet residency requirements (or have an exemption).
  • Children under the age of 7 must meet the Australian Government’s immunisation requirements or have an exemption*.
  • You or your partner (if you have one) must have paid your child care costs.
  • You (and your partner, if you have one) must pass the work, training, study test, or have an exemption.
  • Have no access to existing child care services that meet their needs

Families must also meet one or more of the following criteria:

  • Families with a parent or parents with a chronic illness or disability
  • Families with a child or children with a chronic illness or disability
  • Families in rural and remote parts of Australia
  • Families where the parent/s work non-standard hours or do shift work
  • Families which have three or more children under school age
  • Families which have three or more children born at the same time

Families are matched with carers by an in-home care service provider who organises the placement and then monitors the arrangement on an ongoing basis. Eligibility is reviewed every six months and it is important to remember when considering this type of care that although you may be eligible and receiving in home care, if another family is assessed as having a greater need than yours the care may be withdrawn.

NOTE : The number of in home care providers is capped across the country and new places only become available when the Government determines an area has unmet demand. At this stage NO further service providers will be approved. We do not provide in home care rebate but do provide the Nanny Pilot Programme.