A confirmed booking is when a Carer has confirmed with the client via phone or text (this is charged via CC at time of cancellation)

• $32 More than 24 hours prior to commencement
• $50 Less than 24 hours prior to commencement
• $75 Less than 4 business hours prior to commencement of shift

Note: If a replacement shift can be given to the Carer then only $32

Remuneration for cancellation is usually a good will gesture for the Carer. Some situations may require the parties to consider a Structured Contracting arrangement to ensure ongoing satisfaction for both (for example when unexpected cancellations occur and a Client or Carer feel that a more structured arrangement would be suitable). The agency can supply information regarding this engagement type.

This is charged via CC at time of booking (refundable if we cannot supply)

• $45 Same Day / Late booking fee – in addition to Daily agency fee collected by carer.

Minimum 3 hours, below is the listed pricing which INCLUDES hourly rate, $32 agency fee inc. GST and insurance.v It DOES NOT INCLUDE Work cover and Superannuation obligations which you will be required to pay if required. Refer to www.ato.gov.au and www.worksafe.vic.gov.au for you employer obligations.

This option only available for positions of 30 hours or more per week and where a Client wishes to purchase the Carer outright from the Agency, eliminating the daily booking fee charges.

• Determination of the rate is negotiated between the parties in accordance with the Client’s work requirements and considers, for example, the number of persons to be cared for, ages of persons to be cared for, required duties, qualifications and experience of the Carer, current market trends and any specific or unique circumstances which the Client may have. No less than the NES Casual minimum wage.
• Upon completion by a Carer of a minimum trial period of 10 engagements the Client may engage the Carer in a Permanent Placement Capacity.
• An Engagement Agreement will need to be prepared and signed by both the Client and the Carer before THE AGENCY will release the Carer from their contractual obligations with THE AGENCY (the Carer has access to this document via the Carer portal and the Client may request a copy from THE AGENCY at any time)
• The Client will be required to guarantee the Carer a set (minimum) number of hours (must be 30hrs or over per week)
• The Client will be responsible for undertaking all PAYG tax obligations (either self managed or using a payroll service)
• The Client will be required to make contributions to the Carer’s nominated superannuation fund. Further information is available through the ATO Info Line 13 28 66 or via www.ato.gov.au
• The Client will be required to arrange appropriate Work Cover and other insurances. Further information can be found below.
• The Client will be required to pay holiday and personal leave entitlements to the Carer in accordance with law.
• Upon commencement of any permanent contractual engagement by the Client of the Carer, the Client will be provided with a permanent placement Tax Invoice from THE AGENCY, totalling $3500. This amount is payable within seven days of receipt.
• During the first four weeks of the ongoing employment, the Agency will provide assistance with job description modification and training needs and facilitating discussion between Carer and Client where necessary or required.
• During the first four weeks of a Carers ongoing engagement, if the Client is dissatisfied with the Carers performance or conduct, additional applicants will be put to the Client for consideration as a potential replacement. If a suitable applicant is not located, the permanent placement fee will be refunded to the Client less any daily booking fees that would otherwise have been charged for this period.